CleanBox FAQs
How Long Does Cleanbox Take to Disinfect a Virtual or Augmented Reality Device?
1-Minute (60 seconds) to reach 99.999% disinfection. Place your device in the Cleanbox, close the door, and push the button; 1-minute later, the cleaning cycle is done. You can run a 30-second cleaning cycle and reach nearly 99.99% disinfection. No other technology on earth can disinfect as consistently, safely, and rapidly as Cleanbox patented UVC LED Disinfection Systems.
What's Wrong With Using Wipes to Clean a VR Headset?
Simply put, it’s nearly impossible to disinfect a VR headset properly using antibacterial wipes because of the requirement of “Wet Contact Time.” For most antibacterial chemicals to work at a minimal level, they require 4-10 minutes of Wet Contact Time. This is not only time-consuming and laborious, but it is nearly impossible to achieve on porous surfaces.
Wipes were designed for flat, hard surfaces, not complex porous materials like plastics, fabrics, and leather. Using wipes will cost a fortune over time and pollute the environment while doing little for proper disinfection.
Does Cleanbox Guarantee the Safety of my Virtual Reality Headset?
Yes, Cleanbox UVC LED disinfection systems are safe for any materials, lenses, and electronics. Cleanbox guarantees against any damage to your XR equipment if you use Cleanbox UVC LED systems exclusively for disinfection.
What is the Life of a Cleanbox?
Cleanbox UVC LED disinfection systems are rated for 600,000 1-minute cleaning cycles. Even under the heaviest use cases, Cleanbox devices will easily provide 4-5+ years of maintenance-free life with no LED bulb replacements.
Why Choose Cleanbox UVC LED Instead of a UVC Bulb-Based Cabinet?
Hundreds of UVC bulb-based cabinets advertise fast disinfection, but bulb technology can require warm-up time, replacement bulbs, hazardous-material disposal, and may expose sensitive devices to unwanted heat or ozone. Cleanbox is the only lab-validated UVC LED solution engineered to achieve full disinfection in 60 seconds without ever damaging devices, lenses, materials, or electronics. Read the detailed UVC LED vs. mercury-bulb comparison.
How many models are there to choose from?
The CleanBox OmniClean is for larger devices and equipment. The cleaning chamber is 12” X 4” and has a rotating quartz plate to make sure that all surfaces are hit with the UVC lights.
The CX Series is perfect for anyone who uses headsets and VR controllers. It has a special headset mount to fully decontaminate your devices.
How do I know my device is cleaning?
Each Cleanbox device ensures that no shadows fall on what you put in the box so the UVC lights hit EVERY side of your items.
Will I need to use anything else to clean?
How does UVC light work?
UVC light will not damage your devices or items (electronic or fabric) or harm you. There is an acrylic shield on the outside of each CleanBox model to prevent any of the light from touching you and causing any damage. Each CleanBox also comes with a failsafe in the event that the door is opened. The cycle will shut off and no light will touch you or your skin.
What happens if I break my CleanBox?
What does the warranty cover?
Cleanbox offers a manufacturers warranty for all of its products for one year from shipment. If you receive a damaged item or if your unit stops functioning during that time, please contact customer service. The warranty does not cover damage due to mishandling of the product after receipt. However, we are always happy to help our customers and will provide support and offer alternatives for broken parts or products outside of warranty.
Additional Questions?